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Your Rights and Our Responsibilities on pedetoge

Every account on pedetoge operates under a clear set of terms covering how your data is handled, how disputes are resolved, and what applies when you use our services in Indonesia.

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CONTACT AND DISPUTES

How to Reach Us on Legal or Policy Matters

If you have a question about your data, want to request a correction, or need to raise a dispute about a transaction or account decision, our support team handles policy-related queries through the channels below. Response times depend on query volume, but policy and account matters are treated as priority cases.

Live Chat Reach us through the live chat widget in your account dashboard. Policy and dispute queries are routed to a dedicated handling queue.
Email Support Send detailed policy or data requests to our support email listed in your account settings. Include your registered mobile number for faster matching.
In-App Help The help section inside your pedetoge account includes a form for submitting data access or deletion requests, tracked with a reference number.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are not afterthoughts here — they are built into how your account works from the moment you register. We use standard encryption for data in transit and restrict internal access to account records on a need-to-know basis. You can request a copy of the data we hold on you, or ask us to delete it, through the in-app help form.

Data Retention

We keep your account and transaction data for as long as your account is active or as required under applicable law. You can request deletion once your account is closed.

Cookie Policy

We use session cookies to keep you logged in across your browser and the mobile web. You can clear these through your browser settings without losing your account data.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. If you switch devices, a new OTP is required before the session opens.

Data Requests

To request access to or correction of your personal data, use the in-app form or contact support by email with your account's registered mobile number as reference.

Common Questions About Our Legal Terms

These are the questions we hear most often about account rights, data handling, and how our terms apply in Indonesia.

These terms apply to anyone who registers and uses a pedetoge account in Indonesia, where access is permitted under local law and eligible regional rules.

Yes. Submit a data access request through the in-app help form or by emailing support with your registered mobile number. We will confirm receipt with a reference number.

Contact support via live chat or email with your transaction reference. Our team reviews wallet logs and account records before issuing a resolution on disputed amounts.

We retain records required by applicable law after closure. For data beyond that period, you can request deletion through support, and we will confirm when it is completed.

We notify you through the platform before any update takes effect. Continuing to use your account after the notice period means you accept the updated terms.

Where any provision here conflicts with applicable Indonesian law or regulations in your eligible region, local law takes precedence for that specific provision only.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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